Collections Optimisation
Airport Parking Valet needed a single digital booking journey across England and Ireland with cashless payments and live valet guidance.
Crafted in partnership with Airport Parking Valet.
Project Goal
Replace manual cash led processes with a confident digital journey that travellers can trust before leaving home.
Design Brief
Deliver a joyful travel companion that keeps the Airport Parking Valet colours and feels fast on every device.
Technologies Used
- Next.js
- TypeScript
- Azure SQL Database
- Stripe
- Power BI
- Azure Functions
The Challenge
Airport Parking Valet operated cash desks at airports across England and Ireland. Travellers frequently arrived without notes, card machines dropped offline and valet teams spent evenings reconciling ledgers by hand.
Key Challenges
Cash only workflows created queues at drop off lanes and dented confidence
Isolated payment terminals needed daily resets and caused revenue leakage
Valet supervisors lost visibility of fleet location once vehicles left the gate
Customer updates relied on phone calls rather than timely digital prompts
Expansion plans stalled because every new airport needed bespoke hardware
The Solution
We introduced a cloud booking experience with clear valet communications, cashless payments and proactive reporting so the team could scale without stress.
Key Features
Core functionalities we implemented
Progressive booking portal built with Next.js and TypeScript that guides travellers from quote to key handover
Azure SQL Database with role based access controlling rates, parking inventory and valet schedules
Stripe powered payments supporting Apple Pay, Google Pay and card vaulting for speedy returns
Power BI dashboards visualising occupancy, staffing demand and shuttle timing in near real time
Azure Functions that trigger SMS and email nudges when a booking is confirmed, updated or completed
Development Process
Step-by-step implementation
- 1
Mapped customer journeys with valet managers across Gatwick, Heathrow and Dublin sites
- 2
Designed flexible data models to mirror airport specific rules and pricing ladders
- 3
Built integration layers for airline APIs, postcode lookup and loyalty point redemption
- 4
Ran parallel operations for four weeks to train crews while monitoring adoption
- 5
Launched a command centre playbook so leaders could track KPIs and iterate quickly
Impact Visualised
These performance signals capture how the initiative changed day to day delivery.
Digital bookings inside twelve weeks
Travellers completing the end to end journey online after go live.
Operations hours saved each month
Reduced manual chasing and paperwork for the valet crews.
Customer satisfaction uplift
Increase in post journey survey scores across airports.
The Results
Airport Parking Valet now welcomes travellers with a single booking experience. Crews plan staffing with certainty and finance teams balance the books before the final flight departs.
Staff Hours Saved
Digital payments and automated itineraries removed manual reconciliation across the network.
Digital Adoption
Almost every traveller now books and pays before arrival, easing congestion at the curb.
Minute Faster Drop Off
Wayfinding instructions and valet chat support reduced the average handover window across airports.
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