Utilities
We help utilities modernise customer experiences, support field teams and deliver on regulatory commitments.
Key outcomes
- Proactive outage communication
- Efficient field operations
- Reliable regulatory reporting
Top priorities
Our programmes combine smart automation, cloud platforms and AI insights to keep customers informed and operations efficient.
Reliable customer service
Provide transparent billing, outage communication and empathetic support across every channel.
Field operations
Equip field teams with real time data, scheduling optimisation and digital work instructions.
Regulatory reporting
Automate compliance submissions and monitor performance commitments with trustworthy data.
Programmes delivered
Smart outage response
Connected sensor data with customer notifications and AI triage to reduce outage resolution time by twenty eight per cent.
Digital workforce platform
Delivered mobile apps with guided workflows for engineers, increasing first time fix rates.
Performance insight hub
Built a cloud data platform that unifies operational and customer metrics for regulatory assurance.
Deliver dependable service
Talk to us about your priorities and we will craft a plan that keeps customers informed and operations resilient.