Contact Centre Intelligence
AI that listens, learns and improves every customer interaction. Real time transcription, sentiment analysis, coaching insights and predictive retention models that lift outcomes without disrupting your operation.
Overview
Turn every customer conversation into measurable outcomes. Analyse voice, chat and email in real time to detect dissatisfaction, coach agents automatically and predict churn before it happens.
Typical ranges based on past programmes. Your results may vary by volume, channel mix and baseline performance.
Capabilities
Modular features you can deploy independently or as a complete stack.
Real time transcription
Multi language speech to text with speaker labels and topic extraction.
Sentiment and emotion
Detect tone, frustration and intent. Flag churn risk and compliance breaches.
Agent coaching
Quantify empathy, adherence and outcomes. Create coaching moments automatically.
Predictive retention
Models recommend next best actions to recover at risk customers.
Why an outsourced development team
Get momentum without the hiring queue. Our team brings product, data and platform expertise on day one with delivery governance that fits your ways of working.
Kick off in days with a team that has delivered similar outcomes many times before.
Engineers, data scientists, designers and delivery managers available as you need them.
Transparent day rates and a clear plan that avoids drift and surprise rework.
Proven patterns, security reviews and runbooks that reduce failure and downtime.
Scale the team up or down to match demand and budget.
Local account management with global talent and round the clock cover if required.
We can work inside your toolset. Jira, Azure DevOps, GitHub, Slack and your security policies as standard.
What you get in the first thirty days
- Discovery sessions and a prioritised backlog that links to business outcomes
- Architecture choices with security review and a deployment plan that fits your governance
- A first release that shows real value and a roadmap with clear milestones
ROI you can see
Track uplift across satisfaction, resolution speed and retention. The chart below shows a typical improvement over six months with Alveus.
Integrations
Drop in connectors and clean APIs for your stack.
See what your customers are really saying
We will analyse your last one hundred calls and surface the insight you need to act with confidence.
No obligation. We keep your data secure and remove it on request.