Terms of Use & Acceptable Use

This Terms of Use and Acceptable Use Agreement (“Agreement”) governs access to and use of the combined voice over internet protocol (“VOIP”) services and cloud-based calling and campaign management platform known as 626 Dialler (the “Services”) provided by Alveus Limited, a company incorporated in England and Wales, whose registered office is at 45 Frederick Street, Birmingham, B1 3HN, England (“Alveus”, “we”, “us”, or “our”). By accessing or using the Services, you (“Customer”, “you”, or “your”) agree to be bound by this Agreement.

1. Nature of the Agreement

1.1 This Agreement does not create any minimum commitment, exclusivity (save where expressly stated), partnership, agency, joint venture, or employment relationship.

1.2 Services are provided on a usage-based or pay-as-you-go basis, subject to availability and compliance. Unless the Customer is subject to a separate annual agreement, the Customer may terminate the Services on not less than 30 days' written notice. Alveus may suspend or terminate the Services immediately, without liability, where the Customer is in breach of this Agreement or where Alveus reasonably believes the Services are being used for fraudulent, unlawful, abusive or non-compliant activity, or where suspension is necessary to protect Alveus, its suppliers, or any third party from legal, regulatory, financial or operational risk.

2. Description of Services

2.1 Alveus provides integrated VOIP, telecommunications, and cloud-based calling and campaign management services.

2.2 Alveus does not:

• Generate call content
• Control call scripts, messaging, recordings, or campaign strategy
• Act as the originator or initiator of Customer communications

2.3 The Customer retains full responsibility for all call activity conducted using the Services.

3. Permitted Use

The Services may be used only where all of the following conditions are satisfied:

3.1 Calls are made solely by verified businesses or lawful entities.

3.2 All calls are placed for a legitimate, lawful, and transparent purpose.

3.3 The call recipient has:

• Provided valid prior opt-in or express consent, or
• May otherwise be lawfully contacted under applicable law in the originating and destination jurisdictions.

3.4 All usage complies with applicable laws and regulations, including but not limited to:

• UK Privacy and Electronic Communications Regulations (PECR)
• UK GDPR and the Data Protection Act 2018
• Telecommunications, consumer protection, and marketing laws applicable in the destination country.

4. Prohibited Use

The Services must not be used for:

• 4.1 Exploitation, harassment, coercion, intimidation, or abuse.
• 4.2 Spam, robocalling, unlawful cold calling, or nuisance traffic.
• 4.3 Fraud, phishing, scams, impersonation, or misleading practices.
• 4.4 Circumvention of telecoms regulation, caller ID manipulation where unlawful, or routing traffic to evade compliance or enforcement.
• 4.5 Emergency services calling (e.g. 999/112/911) unless in emergency situations with no alternative.
• 4.6 Any activity that infringes the rights, privacy, or safety of individuals or organisations.

5. Customer Responsibilities

5.1 The Customer is solely responsible for:

• Maintaining lawful consent records
• Ensuring legal authority to place and receive calls
• Compliance with all laws in every jurisdiction involved

5.2 Upon reasonable request, the Customer must promptly provide evidence of:

• Opt-in or lawful basis for contact
• Business verification and identity details
• Internal compliance, suppression, and opt-out procedures

6. Direct Inward Dialling (DID) Numbers

6.1 Where Direct Inward Dialling (DID) numbers are allocated or provided by Alveus, such DIDs:

• Remain the property or under the control of Alveus or its upstream providers
• Are licensed to the Customer solely for use with Alveus Services
• DIDs must not be routed, ported, terminated, or used with any third-party carrier, vendor, or platform without Alveus' prior written consent.

Any attempt to:

• Re-terminate DIDs via another provider
• Use DIDs to bypass Alveus infrastructure
• Assign or resell DIDs

shall constitute a material breach of this Agreement and may result in immediate suspension or termination.

7. Traffic Integrity, Fair Use & Network Protection

7.1 Alveus reserves the right to implement:

• Traffic shaping
• Rate limiting
• Call blocking
• Destination restrictions where necessary to protect network integrity, comply with regulation, or prevent abuse.

7.2 Excessive, abnormal, or high-risk traffic patterns may be restricted or suspended without notice.

8. Verification, Monitoring & Compliance

8.1 Alveus may verify Customer identity, business legitimacy, and usage patterns.

8.2 Alveus does not routinely monitor call content but may investigate where:

• Required by law
• Regulatory risk arises
• Credible misuse allegations are received

8.3 The Customer acknowledges that telecoms providers may be required to cooperate with regulators or law enforcement.

9. Suspension and Termination

9.1 Alveus may immediately suspend or terminate Services where:

• This Agreement is breached
• Regulatory, reputational, or legal risk is identified
• Required by law, regulators, or upstream carriers

9.2 Suspension or termination may occur without liability where undertaken in good faith.

10. No Warranty

10.1 Services are provided “as is” and “as available”, without warranty of uninterrupted service, call completion, routing, or quality.

10.2 Alveus does not warrant suitability for any particular business, regulatory outcome, or use case.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, Alveus shall not be liable for:

• Indirect, incidental, or consequential loss
• Regulatory penalties or fines arising from Customer activity
• Loss of data, revenue, contracts, or reputation

12. Indemnity

The Customer agrees to fully indemnify and hold harmless Alveus from all claims, losses, damages, fines, costs, and expenses arising from:

• Use or misuse of the Services
• Breach of this Agreement
• Violation of applicable law or third-party rights

13. Data Protection

13.1 Each party acts as an independent data controller, unless otherwise agreed in writing.

13.2 The Customer warrants that all personal data processed using the Services is lawful and compliant.

14. Force Majeure

Alveus shall not be liable for failure or delay caused by events beyond reasonable control, including network outages, upstream carrier failures, regulatory actions, or acts of government.

15. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

16. Amendments

Alveus may amend these Terms from time to time where reasonably necessary to reflect changes in applicable law, regulation, carrier or supplier requirements, network or technical changes, security requirements, fraud prevention measures, service functionality, or Alveus' business operations. Alveus will give the Customer reasonable prior written notice of any material amendment. If a material amendment has a significant adverse effect on the Customer and is not required for legal, regulatory, security or fraud-prevention reasons, the Customer may terminate the affected Services by written notice within 14 days of being notified of the amendment. Continued use of the Services after the effective date of the amendment constitutes acceptance of the amended Terms.

Contact

For questions or concerns about this Agreement, contact us at legal@alveusco.com.