Jibba Dialler
Elevating Contact Centre Solutions with Expert IT Support
The Challenge
Jibba Dialler has earned a stellar reputation for providing top-tier contact centre solutions to some of the largest companies in the United Kingdom and beyond. Their clients rely on them for unmatched data security, consistent uptime, and seamless functionality—all essential in today's fast-paced IT landscape.
Key Challenges
Resource constraints, which limited their ability to provide bespoke development for client-specific needs
Inefficient customer support workflows, creating delays in addressing client tickets and repetitive manual tasks
Inadequate capacity for scaling support, as their team struggled to manage day-to-day maintenance while handling complex client requests
The Solution
At Alveus Co, we believe in empowering businesses by addressing their unique challenges with tailored solutions. For Jibba Dialler, we began by conducting a thorough analysis of their customer journey, utilizing journey mapping and ticket trend analysis to pinpoint inefficiencies and opportunities for automation.
Key Features
Core functionalities we implemented
Automated Workflows for repetitive tasks and self-service options
Dedicated IT Engineers for ticket management and support
Server and Resource Management for optimal performance
End-User Consultation for evolving needs
Bespoke Development Services for complex client requests
Comprehensive Phone Support for urgent queries
Development Process
Step-by-step implementation
- 1
Customer journey analysis and mapping
- 2
Workflow automation implementation
- 3
IT support team integration
- 4
Infrastructure monitoring setup
- 5
Development process optimization
- 6
Support system enhancement
The Results
The partnership with Alveus Co provided Jibba Dialler with a fully equipped support and development team capable of handling the demands of their growing customer base.
Operational Efficiency
Through automated workflows and reduced manual intervention
IT Support
With dedicated engineers managing tickets and infrastructure
Development
Enabling client-specific solutions with confidence
Ready to Create YourSuccess Story?
Let's discuss how we can help you achieve similar results. Our team is ready to create a tailored solution for your specific needs.